Discuss the work
Walk through real requests, handoffs, and evidence with the people doing the work.
An observation to examine
Tickets pass between teams before reaching the right owner.
Request review Team discussionBusiness Value Assessment
Agree where your IT needs to improve.
A facilitated workshop to rate 22 capabilities with your team, weigh the gaps, and agree what to improve first.
On site or virtualShared 1–5 ratings
The assessment canvas
Sample ratings · not client dataService Management2Incident3Problem4Change5Service Request & Catalog Management1Knowledge2Analyst Workspace3Onboarding4CIEndpoints & Assets5Patch Management1End User Device Management2Endpoint Security3Physical Inventory5Network Discovery3IT Asset ManagementIT Operations1Data Management23rd Party Connectors3Measurement & Reporting4Customer Service Management5Automation1Governance4Relationship Mapping2CMDB across the enterprise
1–2 Needs attention3–4 Developing5 Strong
In the session
Your team builds the assessment together.
We facilitate the discussion and record the evidence behind each rating, so your team can agree where to act.
Working with your teamIllustrative example Incident
Agree the ratings
Rate each capability from 1 to 5. Compare perspectives and agree what the gaps mean against your goals.
Choose the priorities
Weigh business impact against effort, then agree the actions, owners, and measures for your plan.
Agreed action
Improve ticket routing
- Owner
- Service desk lead
- Measure
- Misrouted tickets
Your workshop readout
The findings, priorities, and leadership brief.
Capability heatmap
The full set of ratings, with strengths and gaps in view.
Prioritized roadmap
What to address now, next, and later.
Executive brief
The findings and implications for leadership.
Business Value Assessment
Discuss an assessment for your team.
Tell us what you need to improve. We’ll discuss the right scope for your team.
Business Value Assessment
Rate four capabilities and see actions for the scores you choose.
Incident Knowledge IT Asset Management Measurement & ReportingOpen Lite assessment